- 1. General
Questions
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2. Web
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3. Mail
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4. Domain
Name
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5. FTP
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6. Troubleshooting
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- 1.1. What is the difference
between Unix accounts and Windows accounts?
- Unix provides secure and reliable environment perfect for most
of the hosting needs, but sometimes you want to take advantage of
some Windows applications such as MS Access, ASP scripting. For
that you might want to use NT.
- 1.2. How do I change my
billing information?
- Go to
Billing->Billing Info menu, and click
the Change Billing Info button.
- 1.3. How do I change my
contact information?
- Go to
Acct. Preferences->Contact Info and edit
your contact information.
- 1.4. I forgot my Miva
password, what should I do?
- There is no way to retrieve this password, you will have to
re-install Miva.
Warning: All the data
in the Miva will be lost, including Products, Orders and other
settings.
- 1.5. Can I accept credit card
on my site? Will it be secure?
- Yes, H-Sphere supports secure transaction protocol, such as
SSL.
- 1.6. What is SSL?
- The SSL security protocol provides data encryption, server
authentication, message integrity, and optional client
authentication for a TCP/IP connection. Because SSL is built into
all major browsers and web servers, simply installing a digital
certificate turns on their SSL capabilities.
- 1.7. I lost my password, what
should I do?
- Go to the control panel site. Click on the link "forgot your
password" right under the login box, and follow the
instructions.
- 1.8. What happens if I exceed
my data transfer limit?
- Any data transfer in excess of plan threshold will be charged
at the end of the billing period.
- 1.9. Can I purchase additional
disk space?
- Additional disk space can be purchased through H-Sphere.
- 1.10. What happens if I
purchase additional products in the middle of the month?
- Any additional resource purchases will be pro-rated
accordingly. The charge will be calculated based on the date when
the resource was purchase to the end of the billing cycle.
- 1.11. How do I open my
SiteStudio?
- You need to log into your control panel first, then click the
SiteStudio icon.
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- 1.12. How to
install “DotNetNuke”.
http://www.dotnetnuke.com/ ?
- 1- follow instruction http://www.dotnetnuke.com/
to download and install the script.
- 2- You should install it in your main domain name folder.
Example. yourdomain.com.
If you want to install your script under subfolder, you must
request to activate “ web application “ for the folder that you
want to use to install your script.
3- DotNetNuke required dbo ownership for your MSSQL Database by
the time of your script installation.
To request all above please create a ticket support right from
your control panel, if you are a reseller please use your main
reseller login to submit your ticket.
- 2.1. How do I disable directory
listings?
- To disable directory listing (directory Indexes):
- Log into your control panel.
- Click the Web Options link.
- In the Settings field select Disabled for the
Indexes setting.
- Click Submit.
- Click the Apply link to restart Apache with the new
settings.
- 3.1. I have difficulties in retrieving mail
using Netscape. I can't log into my mail account because the
account user name now takes the form of the full e-mail
address.
- Write mail server login name in the Netscape preferences with
the % character instead of the @ sign, e.g. login:
username%domain.com
- 3.2. How do I pop in to pick up my virtual
domain email?
- Virtual domain users need to use the following format for
thier user name when popping in:
user%virtual_domain_name
Eudora might require the following syntax: user%virtual_domain_name@pophost
Microsoft clients may take the following syntax: user@virtual_domain
If you don't include the %virtual_domain_name, vpopmail will
assume it is either a /etc/passwd user or a vpop user in
~vpopmail/users or configured with "default domain".
- 3.3. I can't send mail with Outlook Express.
I get a rcpthosts error.
- Before you can send email using your smtp server you need to
set up outlook express to download email from the same mail server
using POP3. When the POP3 box is checked, you can send emails
within the next 15-30 minutes.
- 3.4. How do I get FormMail working?
- It's a perl script. You need to add .pl as extension for CGI.
You can find it on the web options page.
3.5. Do
you support ASP components to send emails from my windows
hosting account?
Yes, we support ASP
components Cdont is not supported any more by windows server
2003 and you will need to use CDO instead
See listed below sample for CDO script that you can use to
send email from your site.
Windows 2003 server supports CDO.
please use the sample below.
-------------------------------------------------
<%
Set myMail=CreateObject("CDO.Message")
myMail.Subject="Type your subject here"
myMail.From="email@your_domain.com"
myMail.To="useremail@domain.com"
myMail.TextBody="This is a message body"
myMail.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/sendusing")=2
'Name or IP of remote SMTP server
myMail.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/smtpserver") _
="mail.your_domain.com"
'Server port
myMail.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/smtpserverport")
_
=25
myMail.Configuration.Fields.Update
myMail.Send
set myMail=nothing
%>
-------------------------------------------------------
Please fill up your information between " "
as follow:
"useremail@domain.com" = Email address
"email@your_domain.com" = Email address in your local
Domain.
"This is a message body" = Email body
"mail.your_domain.com" = mail server
for example: mail.yourdomainname.com
****************************************
IF you want to use ASPemail .
Please refer to aspemail.com web site and check the manual for
more information or simply click on the link below
http://aspemail.com/manual_02.html
- 4.1. What is a domain name?
- Domain names are the familiar, easy to remember names for
computers on the Internet (such as internic.net). They correspond
to a series of numbers (called Internet Protocol numbers) that
serve as routing addresses on the Internet. Domain names are used
generally as a convenient way of locating information and reaching
others on the Internet.
- 4.2. What does "register a domain
name" mean?
- The Internet domain name system (DNS) consists of a directory,
organized hierarchically, of all the domain names and their
corresponding computers registered to particular companies and
persons using the Internet. When you register a domain name, it
will be associated with the computer on the Internet you designate
during the period the registration is in effect.
- 4.3. How can I get a domain name in
.com, .net or .org?
- H-Sphere provides an easy way to register .com, .net or .org
domains.
- 4.4. What is involved in registering
a domain name in .com, .net or .org?
- To register a domain name, you will be asked to provide the
registrar you select with the various contact and technical
information that makes up the registration. H-Sphere will guide
you through the process, and will make it extremely easy. H-Sphere
will automatically contact the registrar, who will then keep
records of the contact information and submit the technical
information to a central directory known as the "registry." This
registry provides other computers on the Internet the information
necessary to send you e-mail or to find your web site. You will
also be required to enter a registration contract with the
registrar, which sets forth the terms under which your
registration is accepted and will be maintained.
- 4.5. Will my name and contact
information be publicly available?
- Yes. Information about who is responsible for domain names is
publicly available to allow rapid resolution of technical problems
and to permit enforcement of consumer protection, trademark, and
other laws. The registrar will make this information available to
the public on a "Whois" site.
- 4.6. How long does a domain name
registration last? Can it be renewed?
- H-Sphere provides you with the ability to register and renew
the domain registrations in one-year increments, with a total
registration period limit of ten years.
- 4.7. How much does a domain name
registration name cost?
- The prices vary depending on the plan you select.
- 4.8. How long does it take to
register or transfer a domain name?
- It will take you just a few minutes to register a domain, but
it might not be available on the Internet for up to 48 hours. This
is due to the fact that Internet DNS databases are updated only
once a day, causing the delay.
- 4.9. Someone else has registered by
company's name as a .com domain name. What is the process for
resolving my complaint?
- All ICANN-accredited registrars follow a uniform dispute
resolution policy. Under that policy, disputes over entitlement to
a domain-name registration are ordinarily resolved by court
litigation between the parties claiming rights to the
registration. Once the court rules who is entitled to the
registration, the registrar will implement that ruling. In
disputes arising from registrations allegedly made abusively (such
as "cybersquatting" and cyberpiracy"), the uniform policy provides
an expedited administrative procedure to allow the dispute to be
resolved without the cost and delays often encountered in court
litigation. In these cases, you can invoke the administrative
procedure by filing a complaint with one of the dispute-resolution
service providers listed at
http://www.icann.org/udrp/approved-providers.htm. For more details
on the uniform dispute resolution policy, see
http://www.icann.org/udrp/udrp.htm.
- 4.10. What are the rules for
registration of .net and .org names?
- They are the same as for .com. Traditionally, however, names
in .net have been used by organizations involved in Internet
infrastructure activities and .org is frequently used by
not-for-profit organizations.
- 4.11. Are .com, .net, and .org
domain names available for registration on a global basis?
- Yes. The .com, .net, and .org domains are available for
registration by Internet users across the globe. ICANN-accredited
domain name registrars are also located in various countries
around the world. To view the InterNIC list of domain name
registrars by country, click here.
- 4.12. I've seen domain names ending
with two-letter combinations, like .uk. What are the rules for
registering in these domains?
- Two letter domains, such as .uk, .de and .jp (for example),
are called country code top level domains (ccTLDs) and correspond
to a country, territory, or other geographic location. The rules
and policies for registering domain names in the ccTLDs vary
significantly and some are reserved for use by citizens of the
corresponding country. You should check with the registrar
offering ccTLD registration services regarding the specific terms
and conditions for registration. H-Sphere supports hosting of such
domains.
- 4.13. What is a stopgap
domain?
- A stopgap domain allows to create hosting if you don`t have
any domain name. If you register with a stopgap domain, you will
get a domain name like "loginname.u1.your-base-domain". You can
create your own web-site and access it with either the IP (if the
IP is dedicated) or the above domain name. This kind of domain
doesn`t have any registration records in the DNS.
- 5.1. Anonymous FTP users don't see the content
of my directory.
- Anonymous FTP users can't enter your root directory. They can
enter only the directory you dedicated for anonymous ftp
users.
- 5.2. How come my virtual FTP users can browse
my root directory?
- Your virtual FTP users can have access to more than one
virtual FTP directory, so you need to allow them to enter the root
dir. You can use FTP subaccounts to restrict their access to only
one directory.
- 6.1. When I'm trying to connect to
my account using FTP, the system doesn't respond for some time and
then logs out with an error.
- Use FTP active mode (disable passive). It is in your
computer's FTP configuration.
- 6.2. I am getting errors with
FrontPage.
- Try switching it off and back on.
- 6.3. My webalizer doesn't work.
What's the problem?
- One possible reason can be that you are approaching your disk
quota. Webalizer needs at least 2 MB unused disk space to function
properly.
- 6.4. The online file browser shows
the zips as compressed files and offers to decompress them, but
fails to do it.
- WebShell can decompress only those files that are located
inside the /usr/local/bin directory. If it's not there, just
create a link.
- 6.5. I get "Failed to add new
resource over the hard credit" message when I'm trying to create a
new resource.
- This means you have reached your Credit Limit. For example,
you've used all your money on your balance if you pay by check, or
your credit card expired/was broken and failed to be charged. In
this case you'll still be able to run your hosting account (with
recurrent and extra usage payment accrued), but you won't be able
to create any new resource (neither paid nor free).
- 6.6. ASP is not working, however
the button next to this resource on the Domain Web Service page is
set to ON.
- Check if the *.asp files are not included into SSI section.
It's a common mistake. If you set the *.asp files to be lauched
via SSI library, set ASP to OFF, delete the *.asp extension from
SSI list and then set ASP to ON again.
- 6.7. My SiteStudio doesn't work
correctly.
- Check with SiteStudio
FAQ.
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